In today's digital age, Google Reviews has revolutionised the way people choose healthcare providers. With the internet at their fingertips, prospective patients are increasingly turning to Google Reviews to make informed decisions about their healthcare.

A staggering 91% of individuals aged 18-34 trust online reviews as much as personal recommendations from family and friends. This paradigm shift underscores the critical importance of clinics actively managing and leveraging their online reputation.

Personal Reviews vs Google Reviews

Nature of Feedback




The Importance of Google Reviews for Dental Clinics

1. Building Trust and Credibility

Google Reviews serves as a powerful tool for fostering trust and credibility within the healthcare industry.

When prospective patients search for clinics online, they often turn to the experiences of others to make informed decisions.

Hence, positive Google Reviews function as endorsements from real patients, instilling confidence in potential patients regarding the clinic's quality of care and professionalism.

2. Enhancing Online Visibility

Furthermore, Google Reviews play a significant role in bolstering a clinic's online visibility.

When potential patients search for healthcare providers on Google, clinics with higher star ratings and a substantial number of reviews tend to appear more prominently in search results.

Consequently, an improved online presence can lead to increased website traffic and phone inquiries, ultimately attracting more patients to the clinic.

3. Influencing Patients' Choice

Moreover, patients consistently gravitate towards clinics with high Google rankings and positive reviews.

When faced with multiple options, patients are more inclined to select a clinic with a robust online reputation.

Positive reviews effectively sway the decisions of potential patients in favour of a particular clinic.

4. Reputation Management

Next, Google Reviews offers clinics an opportunity to manage their online reputation proactively.

Clinic owners can respond to both positive and negative reviews, thereby demonstrating their unwavering commitment to patient satisfaction and continuous improvement.

Clinics can also craft a positive perception of their brand by addressing concerns and acknowledging positive feedback.

5. Differentiation from Competitors

In the fiercely competitive healthcare landscape, Google Reviews can serve as a critical differentiator.

Clinics with exceptional reviews and ratings stand out from the competition, as patients are more inclined to choose providers with a strong online reputation.

Additionally, positive reviews not only highlight the clinic's strengths but also surmount potential patients' scepticism.

6. Patient Engagement and Loyalty

Lastly, engaging with Google Reviews demonstrates a clinic's commitment to its patients.

Responding to both positive and negative reviews showcases that the clinic values patient feedback and is willing to address concerns.

This engagement can foster patient loyalty, encouraging satisfied patients to return and recommend the clinic to others, further enhancing patient retention.

Top Google Review Features of kumoDent™

The Google Review feature of kumoDent™ empowers clinics to effectively manage and leverage customer feedback to drive continuous improvement and enhance overall service quality. Our top features include:

1. Live Tracking of Reviews

The system allows for real-time tracking of all reviews received, providing instant access to feedback as it comes in. This feature enables clinic staff to stay updated on customer opinions and sentiments without delay, allowing for prompt responses and engagement with clients.

2. Client Identification

kumoDent™ facilitates the identification of reviews by linking them to specific clients and recording them in their individual profiles. This functionality helps clinics maintain a comprehensive record of client feedback and preferences, fostering personalised interactions and improved customer service.

3. Internal Investigation of Negative Reviews

Prior to publication, negative reviews undergo an internal investigation process within kumoDent™. This step enables clinic administrators to assess the validity of complaints and potentially resolve concerns before they become publicly visible, upholding the clinics' reputation and enhancing customer satisfaction.

Utilising kumoDent™ Clinic Management System

To fully unlock the capabilities of Google Reviews, clinics can turn to innovative solutions like kumoDent™ clinic management system.

This comprehensive platform offers a seamless and efficient approach to managing and addressing online reviews.

With kumoDent™, clinics can effortlessly respond promptly to and thoroughly investigate negative reviews, empowering them to mitigate any potential harm to their reputation.

Book a demo with us to learn more about kumoDent™ and how it can elevate your clinic's online reputation management.

Building a loyal patient  base can mean distinguishing between a run-of-the-mill and successful dental clinic practice. Unfortunately, patient retention is not a natural occurrence—you need methodical strategies.

Before racking your brains on how to improve your bottom line, first look at your biggest asset: returning patients. One study even alluded that retention rates are responsible for a 25% to 95% increase in revenue based on industry.

Why is this so? Repeated patients  already have a relationship with you, fostered on a foundation of trust. So, logically, it would be more effective and cost less to sell treatments to these patients than to new leads.

Here are four patient retention strategies to help you nurture existing relationships.

Patient Retention Strategies for Your Dental Clinic

Provide a personal touch

1. Provide a personal touch.

Firstly, it’s essential to treat your patients as respected and valued people, not as potential sales. The best way to do this is by personalising their experience and showing them you care.

Try sending out ‘thank you’ messages to them post-visit with an immediate review request, offering follow-up support or information. That way, you convey your practice’s investment and effort in their outcomes.

Clinic staff can also reach out for patient feedback and insight to tailor the patient experience further. When patients feel like their business is valued, it increases the chance of them coming back.

Enhance patient communication

2. Enhance patient communication.

Keeping in touch with patients between visits through conventional methods can be a hassle. With patients going about their lives and your staff taking so many calls daily, it’s likely to miss each other.

Well, improving the ease of communication is made possible with a cloud-based system like kumoDent, which keeps patients informed of their visit details and subsequent appointments. Online systems are one of the best patient retention strategies and are especially convenient if your clinic comprises a small staff team.

Incentivize for succeeding visits

3. Incentivize for succeeding visits.

As we’ve touched on, it’s better to introduce new treatments to existing patients who you know would benefit from them. Consider offering vouchers or discounts to your current patient base for their following appointments.

For instance, you can tempt them with a free consultation for patient education on how the treatment might be suitable. Or perhaps offer a 10% discount for two treatments with upfront payment.

These deals and updates on the latest industry innovations will make your existing patients feel rewarded for their loyalty.

Offer sharing packages

4. Offer sharing packages.

Special offers aside, sharing packages may also entice patients to sign on with your clinic long-term. This is one of the most effective patient retention strategies to bring in multiple repeating patients.

Not to mention, families are critical customers for dental practices to appeal to different demographics. Gaining the loyalty of families could increase the lifetime value of your patients, their satisfaction, and ultimately, your clinic’s profits.

At the end of the day, we live in a modern age where patients are well-informed and empowered. There’s more to patient retention than providing good service, so don’t hesitate to test these strategies!

The first step you can take is converting to kumoDent, a all-in-one Dental Practice Management System, and the rest is sure to come easy.

In the dental industry, the first consultation is everything. It’s where practitioners and patients feel each other out, developing a mutual understanding of goals and managing expectations. With the availability of patient video call and online consultation, booking appointments have entered a whole new ballgame. There’s no more fighting for reservations over the phone, getting through traffic, and waiting in a crowded room. 

Now, practitioners can simply assess a potential client’s needs through an online consultation. Not to say that virtual consultations have never existed, but the COVID-19 pandemic has further cemented their place in the modern world. 

Benefits of Offering Online Consultation through Patient Video Call

Isn’t it crazy to think communication modalities have evolved so much that your patient is just one video call away? Thanks to the rapid advancement of technology, online patient conferencing might be the golden ticket in the dental industry.

While there is much to gain from it, three key benefits are indisputable.

Transcend geographical boundaries

1. Transcend geographical boundaries

When running a clinic, you always have to think bigger. Your clientele could expand beyond your immediate vicinity, and virtual consultations can help you remove these locational restrictions.

Today, dental patients can easily browse through the web for their ideal procedures and top practitioners anywhere. They are also unlikely to travel long distances for in-person appointments when there’s uncertainty about your service’s success.  

Providing online consultation can allow you to address a prospective patient's needs and required treatment whilst accommodating a broader demographic. Plus, dental patients are finicky in finding the right practitioner for their procedure and may only be willing to make the trip once you’ve positioned yourself as so.

Convenience and ease

2. Convenience and ease

Despite our eagerness for things to return to normal, we’ve grown accustomed to certain conveniences, such as online services. We expect these day-to-day conveniences to prevail, and your patients are not exempt from such expectations.

Thus, patients who have busy work schedules or children to care for are more likely to engage your services with the ease of a patient video call. Your clinic already has a competitive advantage as long as you offer services that barely disrupt their daily existence.

Moreover, the increased convenience might even be a deciding factor for whether a client schedules the initial consultation.

3. Cost-effectiveness and transparency

Online patient conferencing tends to be cheaper than in-person consultations. Aside from the convenience, patients can also cost-effectively access your expertise.

Charging a small fee for online consultation would help weed out no-show patients or unmotivated buyers. This practice saves you valuable staff time and money to cover your overhead.

Additionally, it conveys your clinic as established and could even increase the conversion rates of potential patients. Use the consultation time to build trust and showcase your knowledge, assuring dental patients that their desired results are achievable. Your patients want to feel like their time is valued and their investment will pay off. A patient video call can be productive and remarkably telling as to whether you’re a good fit.

kumoDent'all-in-one Patient & Practice Management System

That said, consider converting to kumoDent’s all-in-one Patient & Practice Management System, where the benefits are limitless for dental industries. Schedule appointments and track your patients’ footprints with ease.

Professionals in the dental industry know all too well the intricacies that go into coordination and organisation. Luckily, technology has provided the privilege to improve your clinic and reap the benefits of an online booking system.

Allowing patients to make appointments online can propound a competitive advantage for your clinic. Not only would you streamline administrative tasks, but you’d also be setting higher customer service standards in the market.

So, if your dental clinic is due for a facelift, here are some enticing results to which you can look forward.

Allowing patients to make appointments online can propound a competitive advantage for your clinic.

Key Benefits of an Online Booking System

There are periods in the dental business when the influx of clients becomes overwhelming. At such times, you don’t want to be stuck answering calls and emails about bookings or cancellations the traditional way.

With kumoDent’s all-in-one system, you can

An online booking system offers convenience and freedom.

1.Fulfil Patient Expectations

Did you know that the majority of patients prefer to book appointments online? Plus, with everything moving to the internet nowadays, patients naturally gravitate towards businesses that offer the ease of online bookings.

An online booking system offers convenience and freedom like no other, including the benefits of controlling the available timings and dates, entering personal information, etc. Not having to fail miserably struggling with articulation over the phone? Yes, please.

Client no-shows are a real headache, except a heating pad can’t remedy the lost costs. Consequently, an online booking system like kumoDent sends automated messages and calendar reminders to ensure patients never miss an appointment.

2. Reduce No-Shows

Client no-shows are a real headache, except a heating pad can’t remedy the lost costs. Consequently, an online booking system like kumoDent sends automated messages and calendar reminders to ensure patients never miss an appointment.

These systems also digitalise your cancellation policy in terms and conditions, saving you yet another awkward phone conversation. Since clients make appointments online, they agree to the T&C through the system and establish a mutual understanding upfront. 

kumoDent’s system lets clinic managers track their business performance and activities effectively

3. Take Charge of Your Patient Base

Using an appointment book restricts you from recognising trends in your business, while online bookings provide concrete data and analytics. That way, you have all the information needed to understand your patient base — who is or isn’t booking, when, etc.

kumoDent’s system lets clinic managers track their business performance and activities effectively. All your patients’ contact details would be there, making it more accessible to generate future marketing campaigns.

Online booking solutions are available 24/7, and you can check new appointments whenever you please.

4. Be Available 24/7 (even while you’re asleep with the phone off)

Your patients are working adults with busy schedules, and the only time they may find to make appointments is after hours. However, this common occurrence can get annoying when you’re the one who’s off work.

Online booking solutions are available 24/7, and you can check new appointments whenever you please.

5. Give Audiences a Memorable First Impression

The first contact with patients is not your clinic's signage but your online portal. A confusing website where navigation is impossible could turn prospective patients away with just one click. On the other hand, a beautifully-built app would definitely WOW your patients.

Therefore, it is vital to leave visitors with a positive first impression. Who knows? They might be so drawn to your business that they schedule a booking right away!

Discover more about kumoDent, a cloud based clinic management software for dental clinics.

Overall, kumoDent’s online booking system promises multiple benefits to enjoy on the website AND the well-developed MeTIME Wellness app for customers. Discover more about kumoDent, a cloud based clinic management software for dental clinics.

Working in a dental clinic, you’d be familiar with the nightmare that is seasonality. This business experience high and low periods, and peak seasons can be nothing short of frantic, especially around the holidays.

Whenever your high periods are, it’s essential to prepare for the upsurge in patients. A cardinal rule for clinic owners and managers is to ensure patient experience does not take a dive.

Many businesses lose loyal clients during peak seasons because they fail to deliver the same experience as during slow seasons. Thus, what you do ahead of such times will impact your business tremendously.

Here, we offer you some tips on how to ready yourself for the busy weeks to come!

You can consider equipping your clinic with a mobile app to help simplify the contact process.

1. Equip Your Clinic with a Branded Mobile App

It should not come as news that patients prefer to do business with those who make the process trouble-free. Unfortunately, this is rarely the case during peak seasons.

As stated, patient service tends to decline as staff members become overwhelmed with the record-high influx of patients. Patients are bound to get angry and search for alternatives when their calls aren’t answered.

To avoid this, you can consider equipping your clinic with a mobile app to help simplify the contact process. Your patients would be able to book, pay, and set reminders for appointments digitally without waiting time.

Clinic owners can accomplish this by offering tempting rewards.

2. Retain New Patients

You should always consider incentivising new patient to come back, even before the peak period hits. After all, having returning patient during low periods would only benefit your clinic and business success.

Clinic owners can accomplish this by offering tempting rewards, such as loyalty points, package redemptions and more.

kumoDent’s dental clinic management software allows you to allocate distinct colours for daily appointments.

3. Optimise Your Online Scheduling

Understandably, schedules can get disorganised when staff are already in a frenzy. Be sure to utilise a full-featured and convenient scheduling system to manage your appointments effectively

kumoDent’s clinic management software allows you to allocate distinct colours for daily appointments. Now you can easily manage your appointments without overbooking.

kumoDent Dental Clinic Management system perfectly designed for the dental clinics to achieve all of the above. Once you’ve converted to our navigable module, rest assured it will keep your patients and staff alike happy.

4. Convert to kumoDent’s Dental Clinic Management System

Our cloud based clinic management is perfectly designed for the dental clinics to achieve all of the above. Once you’ve converted to our navigable module, rest assured it will keep your patients and staff alike happy.

More importantly, your business can run smoothly even during the busiest of times. Your patient’ data, transactions and appointments will be live, alongside automated reminders on their smartphones, so they never miss appointments.

Find out more about kumoDent’s digital solution for clinic and get your business ready sooner rather than later!

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