Professionals in the dental industry know all too well the intricacies that go into coordination and organisation. Luckily, technology has provided the privilege to improve your clinic and reap the benefits of an online booking system.
Allowing patients to make appointments online can propound a competitive advantage for your clinic. Not only would you streamline administrative tasks, but you’d also be setting higher customer service standards in the market.
So, if your dental clinic is due for a facelift, here are some enticing results to which you can look forward.
There are periods in the dental business when the influx of clients becomes overwhelming. At such times, you don’t want to be stuck answering calls and emails about bookings or cancellations the traditional way.
With kumoDent’s all-in-one system, you can
Did you know that the majority of patients prefer to book appointments online? Plus, with everything moving to the internet nowadays, patients naturally gravitate towards businesses that offer the ease of online bookings.
An online booking system offers convenience and freedom like no other, including the benefits of controlling the available timings and dates, entering personal information, etc. Not having to fail miserably struggling with articulation over the phone? Yes, please.
Client no-shows are a real headache, except a heating pad can’t remedy the lost costs. Consequently, an online booking system like kumoDent sends automated messages and calendar reminders to ensure patients never miss an appointment.
These systems also digitalise your cancellation policy in terms and conditions, saving you yet another awkward phone conversation. Since clients make appointments online, they agree to the T&C through the system and establish a mutual understanding upfront.
Using an appointment book restricts you from recognising trends in your business, while online bookings provide concrete data and analytics. That way, you have all the information needed to understand your patient base — who is or isn’t booking, when, etc.
kumoDent’s system lets clinic managers track their business performance and activities effectively. All your patients’ contact details would be there, making it more accessible to generate future marketing campaigns.
Your patients are working adults with busy schedules, and the only time they may find to make appointments is after hours. However, this common occurrence can get annoying when you’re the one who’s off work.
Online booking solutions are available 24/7, and you can check new appointments whenever you please.
The first contact with patients is not your clinic's signage but your online portal. A confusing website where navigation is impossible could turn prospective patients away with just one click. On the other hand, a beautifully-built app would definitely WOW your patients.
Therefore, it is vital to leave visitors with a positive first impression. Who knows? They might be so drawn to your business that they schedule a booking right away!
Overall, kumoDent’s online booking system promises multiple benefits to enjoy on the website AND the well-developed MeTIME Wellness app for customers. Discover more about kumoDent, a cloud based clinic management software for dental clinics.
B. Malaysia