Optimising Multi-Branch Dental Operations with kumoDent™ at ST Tiew Dental Group

ST Tiew Dental Group has been expanding rapidly with multiple branches, making operations across their dental network increasingly complex. Since their previous system couldn’t keep pace with growth, they adopted kumoDent™ to streamline and optimise workflows across all locations.

Mr. Desmond, Business Development Manager of ST Tiew Dental Group, shared that one of the kumoDent™ features that impressed him the most is the AI Transcription Tool. During dental or periodontal charting, doctors often need to handle multiple tasks simultaneously, including typing case notes, which can be time-consuming. With kumoDent™, doctors can simply speak, and the AI transcribes their words directly into case notes. This tool also supports multiple languages, making it convenient for doctors.

Another feature he finds impressive is the customer ranking feature. Previously, it was difficult to track patient behaviour, such as frequent no-shows or consistent punctuality. kumoDent™ provides visibility into a patient’s ranking, helping to streamline appointment management and enhance overall operational efficiency.

Ms. Michaela, Operation Assistant Manager of ST Tiew Dental Group, highlighted that kumoDent™ allows services and medications to be linked together. When a patient completes a treatment, the nurse can generate the service and medication charges for billing with just a few clicks. This reduces the nurse’s workload, prevents missing any medications associated with a treatment, and shortens customer waiting times.

With more than 50 branches, ST Tiew Dental Group requires a management system that is both flexible and comprehensive. kumoDent™ rises to this challenge by allowing each branch to customise its services and system settings, accommodating the unique treatments offered at every location.