Refund Policy

Subscription and Payment Terms

Kumo™ charges and collects subscription fees for access to its platforms, including but not limited to Aoikumo™, kumoDent™, kumoVet™, and kumoDoc™. All subscriptions and services rendered are strictly non-refundable. All services are provided on a ‘what you see is what you get’ basis. It is the sole responsibility of each customer to review, evaluate, and confirm that the features and services offered are suitable for their business requirements. Customers are expected to request a demonstration, and to expressly require that any specific pain points or operational issues be addressed during such demonstration, prior to subscribing. Upon selecting a subscription plan and providing billing information, the customer will be provided with a secure payment link to complete the initial transaction online.

Taxes and Levies

All fees are exclusive of taxes, levies, and duties imposed by applicable taxing authorities. Customers are solely responsible for the timely payment of any such taxes, levies, or duties.

Plan Upgrades, Downgrades and transfers

Customers may upgrade their subscription plan at any time. Requests for downgrades, however, must be submitted in writing to help@aoikumo.com. Transfers of remaining unused subscription periods to other subscriptions are not permitted. In such instances, a new subscription must be purchased.

For avoidance of doubt, Kumo™ does not provide refunds or credits for any partial months of service in connection with subscription downgrades.

General Application

The above terms and policies apply to all Kumo™ products including but not limited to Aoikumo™, kumoDent™, kumoVet™, and kumoDoc™.