Professionals in the dental industry know all too well the intricacies that go into coordination and organisation. Luckily, technology has provided the privilege to improve your clinic and reap the benefits of an online booking system.
Allowing patients to make appointments online can propound a competitive advantage for your clinic. Not only would you streamline administrative tasks, but you’d also be setting higher customer service standards in the market.
So, if your dental clinic is due for a facelift, here are some enticing results to which you can look forward.
There are periods in the dental business when the influx of clients becomes overwhelming. At such times, you don’t want to be stuck answering calls and emails about bookings or cancellations the traditional way.
With kumoDent’s all-in-one system, you can
Did you know that the majority of patients prefer to book appointments online? Plus, with everything moving to the internet nowadays, patients naturally gravitate towards businesses that offer the ease of online bookings.
An online booking system offers convenience and freedom like no other, including the benefits of controlling the available timings and dates, entering personal information, etc. Not having to fail miserably struggling with articulation over the phone? Yes, please.
Client no-shows are a real headache, except a heating pad can’t remedy the lost costs. Consequently, an online booking system like kumoDent sends automated messages and calendar reminders to ensure patients never miss an appointment.
These systems also digitalise your cancellation policy in terms and conditions, saving you yet another awkward phone conversation. Since clients make appointments online, they agree to the T&C through the system and establish a mutual understanding upfront.
Using an appointment book restricts you from recognising trends in your business, while online bookings provide concrete data and analytics. That way, you have all the information needed to understand your patient base — who is or isn’t booking, when, etc.
kumoDent’s system lets clinic managers track their business performance and activities effectively. All your patients’ contact details would be there, making it more accessible to generate future marketing campaigns.
Your patients are working adults with busy schedules, and the only time they may find to make appointments is after hours. However, this common occurrence can get annoying when you’re the one who’s off work.
Online booking solutions are available 24/7, and you can check new appointments whenever you please.
The first contact with patients is not your clinic's signage but your online portal. A confusing website where navigation is impossible could turn prospective patients away with just one click. On the other hand, a beautifully-built app would definitely WOW your patients.
Therefore, it is vital to leave visitors with a positive first impression. Who knows? They might be so drawn to your business that they schedule a booking right away!
Overall, kumoDent’s online booking system promises multiple benefits to enjoy on the website AND the well-developed MeTIME Wellness app for customers. Discover more about kumoDent, a cloud based clinic management software for dental clinics.
Working in a dental clinic, you’d be familiar with the nightmare that is seasonality. This business experience high and low periods, and peak seasons can be nothing short of frantic, especially around the holidays.
Whenever your high periods are, it’s essential to prepare for the upsurge in patients. A cardinal rule for clinic owners and managers is to ensure patient experience does not take a dive.
Many businesses lose loyal clients during peak seasons because they fail to deliver the same experience as during slow seasons. Thus, what you do ahead of such times will impact your business tremendously.
Here, we offer you some tips on how to ready yourself for the busy weeks to come!
It should not come as news that patients prefer to do business with those who make the process trouble-free. Unfortunately, this is rarely the case during peak seasons.
As stated, patient service tends to decline as staff members become overwhelmed with the record-high influx of patients. Patients are bound to get angry and search for alternatives when their calls aren’t answered.
To avoid this, you can consider equipping your clinic with a mobile app to help simplify the contact process. Your patients would be able to book, pay, and set reminders for appointments digitally without waiting time.
You should always consider incentivising new patient to come back, even before the peak period hits. After all, having returning patient during low periods would only benefit your clinic and business success.
Clinic owners can accomplish this by offering tempting rewards, such as loyalty points, package redemptions and more.
Understandably, schedules can get disorganised when staff are already in a frenzy. Be sure to utilise a full-featured and convenient scheduling system to manage your appointments effectively
kumoDent’s clinic management software allows you to allocate distinct colours for daily appointments. Now you can easily manage your appointments without overbooking.
Our cloud based clinic management is perfectly designed for the dental clinics to achieve all of the above. Once you’ve converted to our navigable module, rest assured it will keep your patients and staff alike happy.
More importantly, your business can run smoothly even during the busiest of times. Your patient’ data, transactions and appointments will be live, alongside automated reminders on their smartphones, so they never miss appointments.
Find out more about kumoDent’s digital solution for clinic and get your business ready sooner rather than later!
B. Malaysia