Working in a dental clinic, you’d be familiar with the nightmare that is seasonality. This business experience high and low periods, and peak seasons can be nothing short of frantic, especially around the holidays.
Whenever your high periods are, it’s essential to prepare for the upsurge in patients. A cardinal rule for clinic owners and managers is to ensure patient experience does not take a dive.
Many businesses lose loyal clients during peak seasons because they fail to deliver the same experience as during slow seasons. Thus, what you do ahead of such times will impact your business tremendously.
Here, we offer you some tips on how to ready yourself for the busy weeks to come!
It should not come as news that patients prefer to do business with those who make the process trouble-free. Unfortunately, this is rarely the case during peak seasons.
As stated, patient service tends to decline as staff members become overwhelmed with the record-high influx of patients. Patients are bound to get angry and search for alternatives when their calls aren’t answered.
To avoid this, you can consider equipping your clinic with a mobile app to help simplify the contact process. Your patients would be able to book, pay, and set reminders for appointments digitally without waiting time.
You should always consider incentivising new patient to come back, even before the peak period hits. After all, having returning patient during low periods would only benefit your clinic and business success.
Clinic owners can accomplish this by offering tempting rewards, such as loyalty points, package redemptions and more.
Understandably, schedules can get disorganised when staff are already in a frenzy. Be sure to utilise a full-featured and convenient scheduling system to manage your appointments effectively
kumoDent’s clinic management software allows you to allocate distinct colours for daily appointments. Now you can easily manage your appointments without overbooking.
Our cloud based clinic management is perfectly designed for the dental clinics to achieve all of the above. Once you’ve converted to our navigable module, rest assured it will keep your patients and staff alike happy.
More importantly, your business can run smoothly even during the busiest of times. Your patient’ data, transactions and appointments will be live, alongside automated reminders on their smartphones, so they never miss appointments.
Find out more about kumoDent’s digital solution for clinic and get your business ready sooner rather than later!
B. Malaysia